Live Chat Support in Shared Hosting
Along with the telephone and ticket support, we offer live chat support as well. You will be able to get in touch with us every day, which includes weekends and holidays, and we can give you more info about the shared hosting that we supply in case you are not a customer yet, or about common and billing questions when you already have a user profile. Though for strictly technical matters you will have to open a ticket to our tech support, because such issues will need additional time to be taken care of, you may still get in touch with us on the live chat for some tech information. To give you an example, we're able to help you set up an e-mail address in your email client or troubleshoot numerous problems, saving you lots of time. Even when our phone lines are already off for the day, you can talk to a live person.
Live Chat Support in Semi-dedicated Hosting
We have live chat support that is accessible to all our future and active customers. In case you're looking for a new web hosting account, you'll be able to chat in real time to one of our agents and get more information about our semi-dedicated packages in order to choose the perfect package for your web sites. In the event that you already own an account with us, we'll be able to support you in a timely manner with billing, general and first-level technicalmatters. Although in some instances you will need to open a ticket since there are problems that cannot be resolved on the live chat, we will assist you with various common tasks, for instance installing an email account in an email client or redirecting one domain to another one. As a result, you'll receive timely assistance and you will save a lot of time.