If you are a website owner, a problem could always show up and it does not automatically have to be connected with the hosting service. For instance, something may go wrong when you update a software app or some vital content might be edited or erased mistakenly. Irrespective of what the essence of the problem may be, you will need to touch base with the respective customer support team and ask them to restore a backup or to help you solve the problem that you are facing. How quickly they will do this will predetermine the span of time that your sites will be unreachable. For given websites such as community portals or online stores, an oft-repeated outage period often equals losing clients and money. That said, it’s pretty important to use the services of a hosting company that offers not only a good customer service, but also a fast one.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting feature a one-hour reply time guarantee, which means that irrespective of what inquiry or problem you might have, we will always be there to help you out. In fact, it seldom takes more than half an hour to get an issue fixed or a query answered, and this is valid for both sales and technical matters. Our tech support staff members will be at your disposal 24-7, even on national holidays and weekends, which means that you’ll always obtain swift support. We know exactly how invaluable time can be, so by the time we reply to your email or ticket, we’ll have investigated the issue and, if we haven’t figured out a solution, we will supply you with more information about what you have to do on your end, when the case requires it. With our support service, you can rest assured that there will be somebody to lend you a helping hand momentarily, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer support team members are available all the time and they will answer any support ticket that you submit via our web hosting Control Panel within less than 60 minutes. The ticket response time is guaranteed regardless of whether you have a generic question with regard to your semi-dedicated server or you come across some complication and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we are available 24-7 to take care of any technical, billing or general issue. If you get in touch with us about anything that’s within our capacity, we’ll sort it out before we reply to you, which goes to say that you won’t have to wait for hours or even days while the problem lingers. In case there is something that you need to do on your end, we’ll provide you with the required info – what workable solutions to try out, what steps to take, etc.