A 99.9% Server Uptime
We have set up our shared hosting system using reliable hardware components and significantly tweaked software. Our administrators have installed a customized version of Security–Enhanced Linux on all our machines in order to guarantee maximum security and reliability. We’ve added several distributed denial–of–service protection devices together with very powerful firewalls to make sure our network is unassailable and safe.
All shared hosting plans come with a 99.9% server uptime guarantee. And regardless of which datacenter you pick, the guarantee stays the same.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also set up our own internal network in each one of our datacenters. Everything is based on enterprise–class hardware components supplied by Juniper. In addition, on each single router, we’ve installed a firewall with a complex set of rules in an attempt to filter out all shady requests.
As a result, in all our datacenters – in our USA located datacenter, in our United Kingdom located datacenter, in our Finland located datacenter, in our East Europe located datacenter as well as in our Australia located datacenter, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, when it’s your cash on the line, you cannot feel really secure. Because of this, with each of our cloud hosting packages we offer a 30–day money–back guarantee. In the event that you don’t feel content with our service or in case you need to get a more robust web hosting solution, like a Linux VPS hosting packages or a Linux dedicated web hosting – you’ll receive a full refund, with no secret costs or reimbursement charges.
24/7 Technical Support
If you have ever had to wait for hours for a response, you’re probably aware of how maddening this can be, especially when your site is on the line. This is why our company offers a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our techs will be here and they will reply to you in less than one hour. And the best thing is that their average response time is just 20 minutes!