Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Answer Warranty

  • Our group of technicians will try their best to answer to your support demands within approximately 1 hour. If, however, the difficulty you have encountered needs some help from our Administrators’ =Team,= we’ll forward the ticket to the administrator on duty and will post a note to let you know.

  • Top quality support service

  • Expert Tech Support Service

  • We deliver 24x7x365 customer assistance through a super–fast ticket system integrated into your Control Panel. You may e–mail us whenever you want about any of the programs that come pre–installed on your virtual server, this includes the selected Linux OS, the server administration panel and our custom designed Site Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • An in–depth and frequently updated collection of articles is incorporated into our custom–built Site Control Panel. It provides quick tips about how to conduct all the essential website supervision jobs. The Help area includes exhaustive how–to article tutorials and step–by–step video courses. You can access the Help section by clicking the Help or Video buttons in the top right side of each Control Panel section.