Support Channels

  • 1 hour ticket response time
  • A One–Hour Response Guarantee

  • All your assistance requests will be attended to within maximum one hour after the trouble ticket or email has been received. If your issue calls for further assistance from an admin, we will forward the trouble ticket or the e–mail to the person in charge, without delay then leave a note to inform you that more time will be required for discovering a solution. If you take advantage of the Admin Services package, any of the server management services included there will be executed whenever you like.

  • Top quality support service
  • An Exceptional Help Desk Service

  • Our tech support team will be at your disposal 24x7 should you need assistance while working with the Site Control Panel or with any of the applications that we have pre–installed for your convenience on the dedicated web hosting server. What is more if you require assistance with the day–to–day administration tasks on your dedicated web hosting server, you can order the Admin Services package, which includes backup hard drive storage space, OS updates every week, installation and troubleshooting services, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Site Control Panel was pre–installed for each Linux dedicated servers hosting package. Among its characteristics is a rather handy integrated knowledge base that will guide you step by step on all the actions that you can carry out. The majority of help articles also video versions which demonstrate all the operations that you can carry out in a very illustrative way. You will find the help articles and the video tutorials in the upper right corner of each Site Control Panel section.