24/7 Customer Support in Shared Hosting
We acknowledge the importance of getting assistance right away, so our shared hosting services come with 24/7 support and various options for contact. In case you don't have an account yet, you can give us a call or come on our live chat and speak with a live agent, in order to inquire about our services or check if our servers meet the system requirements for your web sites. As a result, you won't end up getting a service that you can't use. In case you already have an account with us, you can also open a support ticket in your Hepsia hosting Control Panel in case the issue is strictly technical or it needs further investigation. Unlike the vast majority of providers out there today, we answer to all of the tickets within 1 hour, so you won't need to wait for an entire day. Our support services can be used twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
We know how crucial it is to receive timely assistance, especially if your website is not running effectively for whatever reason. All our semi-dedicated packages come with 24/7 customer and tech support, consequently if something comes up, you'll be able to use a number of methods to let us know - telephone line with several local numbers around the world, live chat, e-mail messages and tickets. The first two choices are for billing, pre-sales and common issues, so in case you don't have an account yet, for instance, you will be able to receive additional info regarding our services, or we can help you with less demanding technical matters. The other two methods are for solely tech troubles or everything which is more time-consuming since it is much easier to track the conversation between you and our technical support team. The guaranteed max answer time for them is merely one hour, the actual one - 15-20 min, so you won't have to wait for an entire day in order to get support as you may have to do when using the services of various other service providers.
24/7 Customer Support in VPS Hosting
Each and every virtual private server plan that we offer comes with 24/7 customer and technical support, so in case you encounter any issue with the pre-installed software on your machine or you have any pre-sales or basic questions, you will be able to get in touch with us anytime, even weekends and holidays. For your benefit, we offer different ways of communication - telephone support with several local numbers internationally, live chat, emails as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical issues because it'll be easier to monitor what is going on. The maximum warranted reply time for all of the emails and tickets is 60 minutes, yet it hardly ever takes that long to get help. In case you acquire the Managed Services upgrade that we offer, our admins will also support you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour max response time guarantee, you will get quick support when you acquire a dedicated server through our company. Our customer and tech support crews are available 24/7/365, which means that if you open a ticket from your billing account or you send an e-mail message related to any issue with your server or the pre-installed software on it whatever the time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the perfect option in case the matter involved requires a longer period of time to be solved or if it has to be sent to our administrators, since it's far more convenient to track the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to give us a call or talk to a live representative via our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also help you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 too.