Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you will never need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any support ticket while browsing your files or tweaking different settings. The ticketing system is being strictly monitored 24-7 by our tech support team and the ticket response time is no more than one hour, but it seldom takes more than 20 minutes to receive assistance. In stark contrast with some web hosting providers, we do not charge more for using the ticketing system, so you can contact us as often as you want and ask for information relating to any technical or billing problem. Furthermore, you can see a selection of informational articles, which will help you fix the most commonly encountered complications on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our semi-dedicated packages, was developed with the notion that you should be able to manage everything connected with your account in one single location and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have an inquiry or confront a problem, you can touch base with our client service staff members instantly without having to log into a different interface. You can look through your web files or check different settings in your account whilst submitting a new ticket or reading the reply to an older one. In case you have tons of tickets and you want to find a given one, you can make use of the intelligent search functionality, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you get a reply in no more than one hour regardless of the essence of your query or problem.