If your hosting company supplies live chat support, you'll be able to talk to an agent in real-time and learn helpful info or get a problem resolved in a timely manner. The advantage of using chat as an alternative to calling to talk to a live person is that you will need only a computer with access to the web, which means that you won't pay any fees if you're in a different country or state. Furthermore, it is a lot quicker to copy and paste information such as domain names, usernames or error messages in other words details that are sometimes hard to provide to the other side over the phone. The live chat is also a quicker approach to contact your website hosting service provider's support team in comparison to using a ticketing system. Last, but not least, when some trouble requires a little more time to be taken care of, you can do something else entirely while you wait for support on the live chat, so you will not waste time - something that's impossible if you're on the phone.

Live Chat Support in Shared Hosting

Along with the telephone and ticket support, we offer live chat support as well. You will be able to get in touch with us every day, which includes weekends and holidays, and we can give you more info about the shared hosting that we supply in case you are not a customer yet, or about common and billing questions when you already have a user profile. Though for strictly technical matters you will have to open a ticket to our tech support, because such issues will need additional time to be taken care of, you may still get in touch with us on the live chat for some tech information. To give you an example, we're able to help you set up an e-mail address in your email client or troubleshoot numerous problems, saving you lots of time. Even when our phone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is accessible to all our future and active customers. In case you're looking for a new web hosting account, you'll be able to chat in real time to one of our agents and get more information about our semi-dedicated packages in order to choose the perfect package for your web sites. In the event that you already own an account with us, we'll be able to support you in a timely manner with billing, general and first-level technicalmatters. Although in some instances you will need to open a ticket since there are problems that cannot be resolved on the live chat, we will assist you with various common tasks, for instance installing an email account in an email client or redirecting one domain to another one. As a result, you'll receive timely assistance and you will save a lot of time.