In case you have ever had a shared hosting account in the past or you've dealt with any other type of online service, you're probably well aware from your own experience that for a lot of things it's better to consult with a live person on the telephone than to exchange support tickets or e-mail messages. If you want to know more about a service before you purchase it or when something small should be done, for instance, it is really far easier and quicker to do it real-time. When you're given the option to connect with representatives over the phone, it's very likely that you are working with an actual web hosting provider, not just a reseller. The type of support that you can get over the telephone differs between different suppliers - from general matters to experienced tech support. Generally most suppliers supply pre-sales assistance and first level phone support, while more complicated technical matters are resolved through email and / or tickets.

Phone Support in Shared Hosting

Because we have live telephone support 14 hrs every day, you are able to get in touch with us and consult with one of our customer support agents to get more info about the shared hosting that we offer and ensure that our servers match the system requirements for your web sites before buying anything. For your convenience, we have phone numbers on three continents and you're able to call the one nearer to you - in the U.S.A., the UK or Australia. In case you're already an existing customer, you can give us a call about general and billing matters, or even about some technical ones. In case the issue is strictly technical or it requires more time to investigate, you should employ our ticketing system, which will enable both you and our tech support team to keep track of the details provided by either side.

Phone Support in Semi-dedicated Hosting

We offer live telephone support 14 hours per day as a part of the support services for each and every semi-dedicated server plan that we supply. Since some issues are more complex and time-consuming, you will have to open a ticket in case you experience such a problem, but for all of your billing, general or minor technical issues you can always phone us and we'll help you without delay so as to save you the time you'll have to spend on creating a ticket. Even if you don't have an account yet, you'll be able to find out if you can host your internet sites on our state-of-the-art cloud platform or you will be able to get any other general info on our semi-dedicated services. We now have local phone numbers in the U.S.A., the United Kingdom and Australia plus an international number, so you will be able to call the one which is nearer to where you live.